At EclipseVault, we want collecting Pokémon TCG products to be simple, enjoyable, and reliable. We focus on clear product information, secure checkout, careful fulfillment, and responsive customer support.
1. Pokémon TCG Focused
EclipseVault specializes in Pokémon Trading Card Game products and related collectibles.
Our selection may include:
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Booster packs
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Booster boxes
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Elite Trainer Boxes
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Collection boxes
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Special sets
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Sealed products
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Individual trading cards
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Card accessories
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Storage products
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Other Pokémon-related collectibles
Our inventory changes regularly based on availability.
2. Authenticity Matters
We take authenticity seriously.
We aim to source products through reputable supply channels and accurately represent products on our website.
When a product is listed as factory sealed, we aim to provide it in the manufacturer's original sealed packaging.
For additional information, please see our Authenticity Guarantee.
3. Secure Checkout
We aim to provide a secure checkout experience using established e-commerce and payment service providers.
Payment information may be handled directly by third-party payment processors that use their own security systems.
We never intentionally ask customers to send complete payment card information or security codes through email.
4. Clear and Straightforward Policies
We believe customers should understand the terms of their purchase before placing an order.
Our website provides clear information about:
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Shipping
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Returns and refunds
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Payments
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Pre-orders
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Privacy
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Product authenticity
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Terms of Service
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Cookies
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Accessibility
This allows customers to make informed purchasing decisions.
5. Carefully Prepared Orders
We take reasonable care when preparing products for shipment.
Our goal is to package orders appropriately for transportation and ensure that the products sent match the customer's order.
If an order arrives damaged or incorrect, we encourage customers to contact us promptly so we can review the situation.
6. Customer Support
We are here to help before and after your purchase.
Our support team can assist with questions about:
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Products
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Orders
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Payments
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Shipping
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Returns
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Refunds
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Pre-orders
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General store information
Email: contact@EclipseVault.shop
Phone: +1 (479) 345-1674
7. Honest Expectations
Collecting Pokémon cards should be exciting, but we believe customers should have realistic expectations.
For randomized Pokémon TCG products, we do not promise specific cards, rarities, Pokémon, artwork, pull rates, or grading results.
What you receive from a randomized sealed product depends on the manufacturer's product configuration and randomization.
8. Pre-Order Options
Selected upcoming Pokémon TCG products may be available for pre-order.
Pre-order listings provide customers with an opportunity to reserve products before their expected release.
Because manufacturer and distributor release dates can change, pre-orders are subject to our Pre-Order Policy.
9. Customer-Focused Service
We aim to make every stage of your purchase straightforward, from browsing products to checkout, shipping, and customer support.
If something goes wrong, we encourage you to contact us directly so we can review the issue and determine an appropriate solution.
10. Independent Retailer
EclipseVault is an independent Pokémon TCG retailer.
Pokémon, Pokémon TCG, Pokémon characters, names, artwork, logos, and related trademarks are the property of their respective owners.
EclipseVault is not affiliated with, sponsored by, or endorsed by The Pokémon Company, Nintendo, Game Freak, or Creatures unless expressly stated otherwise.
11. Our Commitment
When you shop with EclipseVault, our goal is to provide:
Authentic products
We take product sourcing and accurate product representation seriously.
Secure checkout
We use established payment and e-commerce services to support secure transactions.
Clear policies
We provide accessible information about important aspects of your purchase.
Helpful support
We are available to assist with questions and order-related concerns.
A collector-friendly experience
We aim to make Pokémon TCG shopping enjoyable for new and experienced collectors alike.
Contact Us
Have a question before placing an order? We'd be happy to help.
EclipseVault
54 Souttar Terrace
Osborne Park DC WA 6017
Australia
Email: contact@EclipseVault.shop
Phone: +1 (479) 345-1674