At EclipseVault, we offer selected Pokémon Trading Card Game products for pre-order to help customers reserve products before their expected release date. This Pre-Order Policy explains how pre-orders work, including payment, release dates, shipping, cancellations, and delays.
By placing a pre-order with EclipseVault, you acknowledge and agree to this policy.
1. What Is a Pre-Order?
A pre-order is an order placed for a product that has not yet been released or is not yet available for immediate shipment.
Pre-order products are clearly identified on the applicable product page whenever possible.
The expected release date displayed for a pre-order is based on information available from manufacturers, distributors, or other supply sources and may change.
2. Pre-Order Availability
All pre-orders are subject to product availability.
Although we make reasonable efforts to secure the quantities reserved, manufacturer allocations, distributor availability, production changes, shipping delays, or other circumstances may affect the final quantity available to EclipseVault.
If we are unable to fulfill a pre-order, we will contact the affected customer and provide an appropriate resolution, which may include an eligible refund.
3. Pre-Order Payment
Payment requirements will be displayed during checkout or on the applicable product page.
Depending on the product and payment method, full payment may be required when the pre-order is placed.
Customers are responsible for ensuring that their payment information remains valid where additional payment authorization is required.
4. Release Dates
Pre-order release dates are estimates unless explicitly stated otherwise.
Manufacturers, distributors, shipping providers, or other suppliers may change release dates without notice.
EclipseVault is not responsible for delays caused by manufacturers, distributors, carriers, customs authorities, or other circumstances outside our reasonable control.
We will make reasonable efforts to provide customers with updated information when significant release changes are communicated to us.
5. Shipping Pre-Orders
Pre-orders are generally shipped after the product has been officially released, received by EclipseVault, and processed for fulfillment.
Once the products are available, normal order processing and shipping timeframes will apply.
Please review our Shipping Policy for additional information about delivery.
6. Orders Containing Pre-Order and In-Stock Products
If an order contains both in-stock products and pre-order products, EclipseVault may hold the entire order until the pre-order products become available.
Where possible, we may offer separate shipment options.
Additional shipping charges may apply when separate shipments are requested or required, unless otherwise stated at checkout.
7. Multiple Pre-Order Products
If an order contains multiple pre-order products with different expected release dates, the order may be held until all applicable products are available.
If separate shipments are available, the applicable shipping terms and costs will be communicated where necessary.
8. Pre-Order Cancellations
If you wish to cancel a pre-order, please contact us as soon as possible:
Email: contact@EclipseVault.shop
We will review cancellation requests according to the applicable product terms and applicable consumer protection laws.
Once a pre-order has entered fulfillment or has been shipped, cancellation may no longer be possible and the applicable return process may apply.
9. Manufacturer or Distributor Changes
Product specifications, packaging, artwork, contents, quantities, release dates, and other product details may be changed by manufacturers or distributors before release.
Such changes may occur without advance notice.
Where a significant change materially affects the product ordered, EclipseVault may contact affected customers where reasonably appropriate.
10. Pre-Order Pricing
Pre-order prices are displayed on the relevant product page or during checkout.
Prices may change for future orders, but a confirmed order will generally be processed according to the price applicable to that order unless an obvious pricing error occurred.
EclipseVault reserves the right to correct accidental pricing or listing errors.
11. Product Allocation and Supply Issues
Certain highly anticipated Pokémon TCG products may be subject to limited supply or manufacturer allocations.
If the quantity supplied to EclipseVault is lower than the quantity reserved through pre-orders, we may be unable to fulfill every pre-order.
If this occurs, we will communicate with affected customers and provide an appropriate resolution, including an eligible refund where applicable.
12. Delayed Pre-Orders
Pre-order products may experience delays due to:
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Manufacturer delays
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Distributor delays
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Production issues
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Transportation disruptions
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Customs processing
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Supply shortages
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Severe weather
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Other circumstances beyond our reasonable control
A delayed release does not automatically mean that an order has been cancelled.
We will make reasonable efforts to provide updates when reliable information becomes available.
13. Out-of-Stock or Unavailable Pre-Orders
If a manufacturer or distributor permanently cancels a product or EclipseVault is otherwise unable to obtain the reserved product, the affected pre-order may be cancelled.
Where payment has already been received, any eligible refund will generally be issued to the original payment method.
14. Pre-Order Product Contents
For Pokémon TCG products containing randomized card contents, purchasing a pre-order does not guarantee specific cards, rarities, Pokémon, artwork, pull rates, or grading outcomes.
EclipseVault cannot guarantee the contents of a product beyond the product specifications provided by the manufacturer.
15. Returns and Refunds
Returns and refunds for pre-order products are handled according to our Return and Refund Policy, the applicable product terms, and applicable consumer protection laws.
Nothing in this policy is intended to remove or restrict mandatory consumer rights.
16. Customer Responsibility
Customers placing a pre-order are responsible for:
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Providing an accurate shipping address
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Providing accurate contact information
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Monitoring order-related communications
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Maintaining a valid payment method where required
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Reviewing expected release information
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Contacting EclipseVault promptly if order information needs to be updated
17. Pre-Order Communication
We may contact customers regarding their pre-order when necessary, including for:
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Release date changes
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Product availability updates
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Payment issues
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Shipping information
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Order changes
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Cancellations
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Other important order-related matters
Transactional and pre-order communications may be sent even if a customer has opted out of promotional marketing communications.
18. Contact Us
If you have questions about a pre-order, please contact us:
EclipseVault
54 Souttar Terrace
Osborne Park DC WA 6017
Australia
Email: contact@EclipseVault.shop
Phone: +1 (479) 345-1674
Please include your order number whenever possible so that we can assist you more efficiently.