Contact information
Thank you for choosing EclipseVault. We are committed to providing helpful and responsive customer support for your Pokémon Trading Card Game and collectible orders.
How to Contact Us
If you have questions about an order, product, shipping, returns, payments, or anything else related to our store, please contact us using the information below.
EclipseVault
54 Souttar Terrace
Osborne Park DC WA 6017
Australia
Email: contact@EclipseVault.shop
Phone: +1 (479) 345-1674
Customer Support
Our customer support team can assist with:
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Order status and order-related questions
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Product availability and product information
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Shipping and delivery questions
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Returns and refunds
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Payment-related inquiries
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Pre-orders
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Product authenticity questions
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Wholesale inquiries
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General questions about EclipseVault
Email Support
For the fastest assistance, we recommend contacting us by email:
When contacting us about an existing order, please include your order number and the email address used when placing the order whenever possible. This helps us locate your order and respond more efficiently.
Phone Support
Phone: +1 (479) 345-1674
Phone support is available during our normal business operating hours, subject to availability.
Business Address
EclipseVault
54 Souttar Terrace
Osborne Park DC WA 6017
Australia
Please contact us before visiting this address, as it may not operate as a retail storefront or customer walk-in location.
Response Times
We aim to respond to customer inquiries as quickly as reasonably possible. Response times may vary during weekends, public holidays, promotional periods, product launches, and periods of unusually high customer demand.
For order-related inquiries, providing your order number will generally help us provide a faster and more accurate response.
Important Notice
EclipseVault is an independent retailer of Pokémon Trading Card Game products and related collectibles. Pokémon, Pokémon TCG, and associated names, characters, artwork, and trademarks belong to their respective rights holders.
For questions regarding purchases made through EclipseVault, please contact us directly using the information provided above.
EclipseVault
Email: contact@EclipseVault.shop
Phone: +1 (479) 345-1674