Shipping policy

At EclipseVault, we aim to process and ship orders carefully and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and the order has been confirmed.

Orders placed during weekends, public holidays, major product releases, promotions, or periods of unusually high demand may require additional processing time.

Pre-order products are subject to the specific release and shipping terms stated on the applicable product page.

2. Shipping Methods

Available shipping methods and associated costs are displayed during checkout.

Depending on the destination and availability, orders may be shipped using postal services or third-party courier and delivery providers.

Shipping options may vary based on:

  • Delivery destination

  • Package size and weight

  • Product availability

  • Shipping service availability

  • Current carrier conditions

3. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

As a general guide:

  • Domestic orders: approximately 3–6 business days after dispatch

  • International orders: approximately 5–20 business days after dispatch

These timeframes are estimates only and are not guaranteed delivery dates.

Once an order has been handed to the shipping carrier, delivery times may be affected by circumstances outside EclipseVault's control.

4. Shipping Confirmation and Tracking

When available, customers will receive shipping confirmation and tracking information by email after their order has been dispatched.

Tracking information may take some time to become active after the carrier receives and scans the package.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the package when required.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

EclipseVault is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect, incomplete, or outdated delivery information supplied by the customer.

If you notice an address error shortly after placing an order, contact us as soon as possible at:

contact@EclipseVault.shop

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

6. International Shipping

EclipseVault may offer international shipping to selected destinations.

International customers are responsible for ensuring that ordered products can legally be imported into their country or region.

International orders may be subject to:

  • Customs inspections

  • Import duties

  • Taxes

  • Customs fees

  • Brokerage or clearance charges

  • Local delivery requirements

Any applicable customs duties, taxes, or import charges are generally the responsibility of the recipient unless otherwise stated at checkout.

EclipseVault does not control customs processing times or charges imposed by local authorities.

7. Shipping Delays

Delivery estimates are provided for guidance only.

Shipping delays may occur because of:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Customs processing

  • Carrier delays

  • Incorrect addresses

  • High shipping volumes

  • Transportation disruptions

  • Other circumstances beyond our reasonable control

A delay does not automatically qualify an order for cancellation or refund.

If your tracking information has not updated for an extended period, please contact us so we can review the shipment with you.

8. Lost or Missing Packages

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

contact@EclipseVault.shop

We may request your order number, tracking information, delivery address, and other relevant information to investigate the shipment.

Where appropriate, we may contact the shipping carrier or begin a carrier investigation.

9. Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location

  • Around your property

  • With household members or neighbors

  • Any safe-place location specified by the carrier

  • Your local delivery carrier's tracking information

If the package still cannot be located, contact us and we will provide reasonable assistance in investigating the delivery.

10. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and products before disposing of any packaging materials.

Contact contact@EclipseVault.shop as soon as possible and provide:

  • Your order number

  • Photos of the damaged package

  • Photos of the affected products

  • A description of the damage

We will review the circumstances and determine the appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

11. Multiple Items in One Order

Where possible, products from the same order may be shipped together.

However, orders containing pre-orders, backordered products, or products with different release dates may be shipped separately or according to the applicable product availability terms.

Additional shipping charges may apply where separate shipments are requested by the customer.

12. Pre-Orders

Pre-order items are shipped according to their expected release schedule.

Release dates provided by manufacturers or distributors are estimates and may change.

If an order contains both in-stock products and pre-order products, the order may be held until the pre-order products become available unless otherwise stated on the product page or agreed with the customer.

Please review our Pre-Order Policy for additional information.

13. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

EclipseVault reserves the right to refuse or cancel an order where we are unable to legally or reasonably ship the requested products to the selected destination.

If an order must be cancelled because shipping is unavailable, any eligible payment will be refunded using the original payment method where reasonably possible.

14. Customer Responsibility

Customers are responsible for providing accurate delivery information and promptly communicating any delivery issues to EclipseVault.

Customers should retain shipping confirmations, tracking information, and other relevant order documentation until the order has been successfully received.

15. Contact Us

If you have questions about shipping or delivery, please contact us:

EclipseVault
54 Souttar Terrace
Osborne Park DC WA 6017
Australia

Email: contact@EclipseVault.shop
Phone: +1 (479) 345-1674

We will make reasonable efforts to assist with shipping-related questions and delivery issues.

EclipseVault reserves the right to update this Shipping Policy when necessary. The latest version will always be made available on our website.