Privacy policy

At EclipseVault, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information when you visit or make a purchase through our website.

By using the EclipseVault website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Personal and Contact Information

When you place an order, contact us, or otherwise interact with our store, we may collect information such as:

Full name
Billing address
Shipping address
Email address
Telephone number
Order information
Customer service communications

Payment Information

When you make a purchase, payment information may be processed by our payment providers.

We generally do not need to directly store complete payment card details on our own systems. Payment information may instead be collected and processed securely by third-party payment processors according to their own privacy policies and security practices.

Account Information

If our website allows customer accounts, we may collect information associated with your account, such as your name, email address, login credentials, order history, and account preferences.

Device and Website Information

When you browse our website, certain technical information may be automatically collected, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Approximate location derived from technical information
Date and time of website activity
Website interactions and usage information

2. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations and updates
Provide customer support
Respond to inquiries
Manage customer accounts
Process returns, refunds, and replacements
Prevent fraud and unauthorized transactions
Maintain website security
Improve our website, products, and services
Understand website usage and performance
Communicate important service-related information
Comply with applicable legal and regulatory obligations

We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Marketing Communications

Where permitted by applicable law, we may send promotional communications about new products, special offers, releases, or other EclipseVault updates if you have provided appropriate consent or otherwise have a lawful basis for doing so.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping updates, or important account notices.

4. Cookies and Similar Technologies

EclipseVault may use cookies and similar technologies to help operate and improve our website.

Cookies may be used for purposes such as:

Keeping the website functioning properly
Remembering shopping cart information
Remembering user preferences
Understanding website traffic
Improving website performance
Providing relevant website functionality
Supporting security and fraud prevention

Some cookies may be placed by third-party service providers that provide functionality or analytics services for our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

For additional information, please review our Cookie Policy.

5. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services.

These parties may include:

Payment processors
Shipping and delivery providers
Website hosting providers
E-commerce service providers
Customer support providers
Analytics and technology providers
Fraud prevention and security services
Professional advisers
Government authorities or law enforcement where legally required

We do not sell personal information to third parties for their independent marketing purposes where prohibited by applicable law.

Third-party service providers are generally permitted to use personal information only as necessary to provide services to us or as otherwise permitted by law.

6. Payment Processing

Payments made through our website may be processed by third-party payment providers.

These providers may collect payment and transaction information directly and may process that information according to their own privacy policies and terms.

EclipseVault does not intentionally request customers to send complete payment card numbers, security codes, passwords, or other sensitive payment credentials by email.

7. Shipping and Delivery

To fulfill an order, we may provide relevant customer information to shipping and delivery providers.

This may include:

Customer name
Delivery address
Telephone number
Email address
Order details

This information is provided only to the extent reasonably necessary to deliver your order and provide related services.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, recordkeeping, fraud prevention, dispute resolution, and compliance with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it where appropriate.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using the internet, including protecting account credentials and avoiding sharing passwords or sensitive information with unauthorized persons.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required.

12. International Data Transfers

Depending on the service providers we use and where you are located, personal information may be processed or stored in countries other than the country in which you reside.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain uses of personal information
Withdraw consent where processing is based on consent
Request information about how your personal information is handled
Lodge a complaint with an applicable privacy or data protection authority

These rights are subject to applicable legal limitations and exceptions.

To make a privacy-related request, contact us using the information below.

14. Verifying Privacy Requests

For security reasons, we may need to verify your identity before completing certain requests concerning personal information.

We will only request information reasonably necessary to verify your identity and protect your personal information from unauthorized disclosure.

15. Do Not Track

Some browsers offer "Do Not Track" settings or similar features.

Because there is currently no universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track preference.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this policy.

We encourage customers to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your information is handled, please contact us:

EclipseVault
54 Souttar Terrace
Osborne Park DC WA 6017
Australia

Email: contact@EclipseVault.shop
Phone: +1 (479) 345-1674

We will make reasonable efforts to review and respond to privacy inquiries in accordance with applicable law.