At EclipseVault, we believe every customer deserves a straightforward, reliable, and enjoyable shopping experience. Our commitment is to provide accurately described products, secure checkout, careful order handling, and responsive customer support.
Our Product Guarantee
We make reasonable efforts to ensure that products sold through EclipseVault are accurately described and supplied as represented on our website.
Where products are advertised as new or sealed, we aim to send them in the condition described on the applicable product listing.
Manufacturer packaging, artwork, product configurations, and other details may change from time to time. Such changes do not necessarily indicate that a product is defective or inauthentic.
Authenticity Commitment
We take product authenticity seriously.
We aim to source Pokémon Trading Card Game products and related collectibles through reputable supply channels and to provide products that are accurately represented.
Where applicable, products advertised as factory sealed are supplied in their original manufacturer packaging.
For additional information, please review our Authenticity Guarantee.
Secure Checkout
We aim to provide a secure checkout experience using established payment and e-commerce services.
Payment information may be processed by trusted third-party payment providers using their own security systems and procedures.
EclipseVault does not intentionally request complete payment card information through email or other unsecured communication channels.
Order Accuracy
We make reasonable efforts to ensure that customers receive the products they ordered.
If you receive an incorrect item, a damaged product, or an order with another fulfillment issue, please contact us as soon as possible at:
We will review the situation and determine an appropriate resolution in accordance with our policies and applicable law.
Careful Packaging
We take reasonable care when preparing orders for shipment.
Products are packaged using appropriate materials based on the nature of the order and available shipping requirements.
However, once a package is transferred to a third-party carrier, shipping conditions and handling are outside our direct control.
Customer Support Guarantee
If you have a question or experience an issue with an order, our customer support team is available to assist.
We aim to respond to inquiries as promptly as reasonably possible.
For order-related questions, please include your order number so we can locate your purchase more efficiently.
Shipping Commitment
We aim to process orders within the timeframes described in our Shipping Policy.
Delivery estimates are provided for guidance and may be affected by carrier delays, customs processing, severe weather, public holidays, and other circumstances beyond our reasonable control.
Refund and Return Protection
If your purchase qualifies for a return, refund, replacement, or other remedy, we will handle the request according to our Return and Refund Policy and applicable consumer protection laws.
Nothing in this guarantee is intended to limit any mandatory consumer rights or remedies that apply to your purchase.
What Our Guarantee Does Not Cover
Our guarantee does not promise specific outcomes from random or collectible products.
For example, sealed Pokémon TCG products contain randomized contents. We cannot guarantee:
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Specific cards
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Specific rarities
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Particular Pokémon
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Particular artwork
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Pull rates beyond manufacturer-provided information
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Card centering
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Grading results
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PSA, CGC, BGS, or other grading outcomes
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Specific print variations
Opening a sealed product does not create a guarantee of receiving a particular card or rarity.
Our Commitment to Transparency
We aim to provide clear information about our products, pricing, shipping, returns, payment methods, and other important store policies.
If you believe a product listing or order contains an error, please contact us so we can investigate and correct the issue where appropriate.
Independent Retailer
EclipseVault is an independent Pokémon TCG retailer.
Pokémon, Pokémon TCG, Pokémon characters, names, artwork, logos, and related trademarks are the property of their respective owners.
EclipseVault is not affiliated with, sponsored by, or endorsed by The Pokémon Company, Nintendo, Game Freak, or Creatures unless expressly stated otherwise.
Contact Us
If you have questions about our guarantee or your order, please contact us:
EclipseVault
54 Souttar Terrace
Osborne Park DC WA 6017
Australia
Email: contact@EclipseVault.shop
Phone: +1 (479) 345-1674
Thank you for choosing EclipseVault.
© 2026 EclipseVault. All rights reserved.