At EclipseVault, we aim to provide a secure and convenient checkout experience. This Payment Policy explains the payment methods, authorization, order processing, refunds, and payment-related requirements applicable to purchases made through our online store.
1. Accepted Payment Methods
EclipseVault may accept payment methods displayed and available at checkout.
Available payment methods may vary depending on your location, device, order value, and payment provider.
Payment methods may include major credit and debit cards and other secure payment options offered through our payment providers.
2. Payment Authorization
When you place an order, your selected payment provider may verify and authorize the transaction.
An order may not be processed until payment has been successfully authorized or received.
If payment is declined, reversed, cancelled, or otherwise unsuccessful, EclipseVault may be unable to fulfill the order.
3. Payment Information Security
Payment transactions may be processed through third-party payment providers that use appropriate security measures to protect payment information.
EclipseVault does not intentionally request or require customers to send complete credit card numbers, card security codes, passwords, or other sensitive payment credentials by email.
Customers should never send payment credentials through customer support messages or other unsecured communication channels.
4. Billing Information
Customers are responsible for providing accurate billing and payment information when placing an order.
This may include:
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Full name
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Billing address
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Email address
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Payment details
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Other information required by the payment provider
Incorrect billing information may result in payment delays, failed transactions, or additional verification requirements.
5. Payment Verification
For security and fraud-prevention purposes, EclipseVault or its payment providers may perform reasonable verification checks on transactions.
We may request additional information where reasonably necessary to verify an order or prevent unauthorized activity.
If required verification cannot be completed, we may cancel or delay the affected order.
6. Currency
Prices and transaction currency will be displayed at checkout where applicable.
If you use a payment method or bank account denominated in another currency, your bank or payment provider may apply currency conversion rates or additional fees.
EclipseVault does not control foreign exchange rates or fees charged by banks and payment providers.
7. Taxes and Duties
Applicable taxes may be included in or added to the purchase price depending on the customer's location and the requirements applicable to the transaction.
For international orders, customers may also be responsible for applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Such charges are generally outside EclipseVault's control.
8. Pricing Errors
We make reasonable efforts to ensure that all product prices displayed on our website are accurate.
However, errors may occasionally occur.
If a product has been listed with an obvious pricing or information error, EclipseVault may contact you before processing the order.
Where an order cannot reasonably be fulfilled due to a pricing error, we may cancel the affected order and issue an applicable refund.
9. Payment Failure
If your payment fails or is declined, you may be asked to use another payment method.
EclipseVault is not responsible for payment failures caused by:
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Banks
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Card issuers
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Payment processors
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Incorrect payment information
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Insufficient funds
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Security or fraud checks
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Expired payment methods
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Technical issues outside our reasonable control
10. Order Confirmation
After a successful checkout, you may receive an order confirmation by email.
An order confirmation indicates that your order request has been received. It does not necessarily guarantee that the order will ultimately be fulfilled.
We reserve the right to cancel an order where permitted under our Terms of Service.
11. Refunds
Approved refunds will generally be returned to the original payment method used for the transaction.
The time required for a refund to appear may vary depending on your bank, card issuer, payment provider, or financial institution.
EclipseVault cannot control processing times imposed by third-party financial institutions after a refund has been issued.
For additional information, please review our Return and Refund Policy.
12. Duplicate or Incorrect Charges
If you believe you have been charged more than once or have identified an incorrect charge associated with an EclipseVault order, please contact us promptly.
Please provide:
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Your order number
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Name used for the order
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Date of the transaction
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Amount charged
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Relevant payment or transaction information
We will review the matter and work to resolve legitimate billing errors.
13. Unauthorized Transactions
If you believe an unauthorized transaction has been made using your payment method, contact your bank or payment provider immediately and notify EclipseVault as soon as reasonably possible.
We may request relevant order or transaction information to investigate the matter.
14. Fraud Prevention
EclipseVault takes payment security and fraud prevention seriously.
We may use automated and manual checks or third-party fraud-prevention services to identify suspicious transactions.
Where reasonably necessary, we may delay, cancel, or refuse an order that appears to involve unauthorized or fraudulent activity.
15. Pre-Order Payments
Payment requirements for pre-orders will be displayed on the applicable product page or at checkout.
Depending on the product and payment method, payment may be required at the time the pre-order is placed.
Pre-orders may also be subject to our Pre-Order Policy.
16. Payment Disputes
If you have a concern about a payment or purchase, we encourage you to contact EclipseVault first so that we can review the issue and attempt to resolve it promptly.
Please contact:
Nothing in this section limits any rights you may have under applicable law or through your payment provider.
17. Contact Information
For payment-related questions, please contact:
EclipseVault
54 Souttar Terrace
Osborne Park DC WA 6017
Australia
Email: contact@EclipseVault.shop
Phone: +1 (479) 345-1674
© 2026 EclipseVault. All rights reserved.